Terms of service

Last Updated: 17/03/2025

Welcome to Academy Cremation Urns. These Terms of Service ("Terms") govern your use of our website, academycremationurns.com.au, and the purchase of our products. By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. General Information

  • Business Name: Ashley Bergh Pty Ltd (T/A Academy Cremation Urns)
  • Website: academycremationurns.com.au
  • ABN: 39 002 304 789
  • Contact Email: mail@academyfunerals.com.au
  • Phone: 07 3261 8222

These Terms apply to all users of our website, including browsers, customers, and vendors. We reserve the right to update, modify, or replace any part of these Terms without notice. The latest version will always be available on this page.

2. Products and Services

  • We offer cremation urns and related memorial products for sale within Australia.
  • All product descriptions, images, and pricing are accurate to the best of our ability. However, variations in colour and design may occur due to handmade craftsmanship.
  • We reserve the right to refuse or cancel any order for any reason, including errors in pricing, product availability, or suspected fraudulent activity.

3. Pricing and Payment

  • All prices on our website are in Australian Dollars (AUD) and include GST, unless stated otherwise.
  • We accept credit/debit cards, PayPal, direct bank transfer, and other payment methods listed at checkout. We can also transact over the phone on 07 3261 8222.
  • Full payment is required before any order is processed and shipped.
  • We reserve the right to change prices at any time without prior notice.

4. Shipping and Delivery

  • We offer Australia-wide shipping using Australia Post or a reliable courier.
  • Estimated delivery times are 5-10 business days within Australia, but delays beyond our control (e.g., postal disruptions) may occur.
  • Customers are responsible for providing the correct delivery address. We are not liable for lost packages due to incorrect shipping details.
  • For full details, please see our Shipping Policy.

5. Returns and Refunds

  • We do not offer refunds for change of mind, but we do offer store credit if notified within 5 days of receiving the product, provided it is unopened and returned at the customer’s expense.
  • We comply with Australian Consumer Law, meaning you are entitled to a repair, replacement, or refund if an item is faulty, damaged, or not as described.
  • For more details, please see our Returns & Refunds Policy.

6. Warranty and Liability

  • We guarantee that our products meet the standards required by Australian Consumer Law.
  • Except as required by law, we do not provide warranties beyond those stated in these Terms.
  • We are not liable for indirect or consequential damages arising from the use of our products.
  • If a warranty claim is valid, we will repair, replace, or refund the product at our discretion.

7. Privacy and Data Protection

  • We are committed to protecting your personal information in accordance with Australian Privacy Laws.
  • Your information is collected solely for the purpose of order processing and customer service.
  • We do not sell, trade, or share your personal data with third parties except where required by law.
  • For more details, please refer to our Privacy Policy.

8. Intellectual Property

  • All content on academycremationurns.com.au, including images, text, product descriptions, and website design, is our intellectual property.
  • You may not copy, reproduce, or distribute any content without our written consent.

9. User Conduct

By using our website, you agree:

  • Not to engage in any illegal or fraudulent activity.
  • Not to upload or transmit any malicious code, spam, or harmful content.
  • Not to attempt to gain unauthorised access to our website’s servers or systems.

Violations may result in termination of your access to our website and, where applicable, legal action.

10. Dispute Resolution

  • If a dispute arises, we encourage you to contact us directly at mail@academyfunerals.com.au to seek a resolution.
  • If we are unable to resolve the matter, disputes will be governed by the laws of Queensland, Australia, and resolved through the Queensland Civil and Administrative Tribunal (QCAT) or other appropriate legal means.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.

12. Contact Information

If you have any questions regarding these Terms, please contact us:
📧 Email: mail@academyfunerals.com.au
📞 Phone: 07 3261 8222
📍 Address: PO Box 408, Lawnton Queensland, 4501