Privacy Policy

Privacy Policy
Effective Date: 1st February 2025

1. Introduction
Welcome to Academy Funerals Urns and Keepsakes ("we", "our", "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the "Site").

2. What Personal Information We Collect
When you visit, register, or make a purchase from our Site, we may collect the following information:
Name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party payment providers)
Browsing behaviour and interactions via cookies and analytics

3. How We Collect Your Information
We collect personal information when you:
Visit and browse our Site.
Place an order
Create an account
Subscribe to our newsletter.
Contact our customer support team.

4. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Send order updates and promotional emails (if consent is given)
Improve our Site and customer experience
Comply with legal obligations.

5. Sharing of Information
We may share your information with:
Payment providers (e.g., PayPal, Stripe) for secure transactions
Shipping and delivery partners
Third-party services that help operate our business (e.g., Shopify, analytics tools)
Law enforcement, if required by law
We do not sell or rent your personal data to third parties.

6. How We Store & Protect Your Data
We implement security measures to protect your personal data, including encryption and secure payment gateways. Your data is stored within Shopify’s secure hosting environment.

7. Cookies & Tracking
We use cookies and tracking technologies to enhance your browsing experience. You can manage your cookie preferences via your browser settings.

8. Third-Party Services
Our Site may contain links to third-party websites, such as payment gateways. We are not responsible for their privacy practices. As a provider of funeral services including cremations, burials and services, our funeral home link may be contained on our site.

9. Your Rights
You have the right to:
Access and update your personal data
Request the deletion of your data
Opt-out of marketing emails (via unsubscribe links in emails)
To exercise these rights, contact us at mail@academyfunerals.com.au.

10. Contact Information
If you have any questions about this Privacy Policy, please contact us:

Academy Funerals
PO Box 408
Lawnton Queensland 4501
support@academyfunerals.com.au
07 3261 8222

11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

By using our Site, you consent to the terms of this Privacy Policy.